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PRIVACY POLICY

Effective Date: 01 January 2026

Website: https://yourstrulysupportcare.com.au/

Entity: Yours Truly Support Care ("we," "us," or "our")

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1. Introduction and Scope

Yours Truly Support Care is committed to protecting your privacy and handling personal information in a respectful, transparent, and secure manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Australian health records privacy legislation. 

 

By using our website, contacting us, or engaging our disability support and community care services, you consent to the data collection and practices described in this policy.

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2. Information We Collect

Because we provide personal care, community access, domestic support, and related care services, we may collect various types of information, including:  

 

A. Personal Information

  • Contact Details: Name, email address, phone number, physical address.

  • Demographic Details: Date of birth, preferred contact method, emergency contact details.

  • Enquiry Information: Details submitted via online referral forms, contact forms, or general inquiries.

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B. Sensitive & Health Information (Collected with Consent)

  • NDIS & Care Details: NDIS participant numbers, funding management details (e.g., self-managed, plan-managed, agency-managed), plan goals, and support requirements.

  • Health & Medical Records: Relevant health history, medical management plans, mobility requirements, dietary needs, or medication support schedules required to safely provide care.

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C. Website & Technical Usage Data

  • IP address, browser type, device information, pages viewed, and referral links collected automatically via standard cookies or web analytics.

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3. How We Collect Information

We collect information through fair and lawful means:

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  • Directly from you: When you fill out an online form, make an enquiry, call us, or engage our services.  

  • From authorized representatives: Family members, carers, advocates, or NDIS Support Coordinators acting on your behalf or with your consent.

  • Automatically: Via cookies and standard analytics tools when you browse our website.

 

4. Purpose of Collection and Use

  • Evaluate care needs and deliver personalized disability care and support services.  

  • Communicate with you, your nominated representatives, or emergency contacts regarding support scheduling.

  • Process funding, billing, and NDIS reporting in compliance with Australian statutory requirements.

  • Respond to web inquiries, referrals, and feedback.

  • Improve our website layout, service offerings, and quality standards.

  • Fulfill regulatory requirements under the NDIS Quality and Safeguards Commission and relevant Australian laws.

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5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose personal information only in the following circumstances:

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  • To Support Staff & Subcontractors: On a strict need-to-know basis to ensure your care plans are safely executed.

  • To Health Professionals & NDIS Bodies: Allied health workers, GPs, plan managers, or the NDIS Quality and Safeguards Commission as authorized by you or required by law.

  • Legal Obligations: Where required or authorized by court order, law enforcement, or statutory duty.​

 

​6. Data Security & Storage

We implement reasonable physical, technical, and administrative safeguards to protect your personal information against loss, unauthorized access, misuse, or alteration.

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  • Electronic data is stored securely using access-controlled servers and encrypted protocols.

  • Access to personal and sensitive client files is strictly restricted to authorized personnel who require it to perform their official duties.

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7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, incomplete, or misleading. To request access or updates, please contact us using the details below.

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8. Enquiries and Complaints

If you have concerns or a complaint regarding how your personal information has been handled under the APPs:

  1. Contact our Privacy Officer directly using the contact details below.

  2. We will investigate your complaint and respond within 30 days.

  3. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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9. Contact Us​

For any privacy questions or requests regarding your personal data, please contact:

PRIVACY POLICY

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